Effective date: 19 September 2026 · Version 1.0. Text in [square brackets] must be completed before these terms are final.
These terms govern every order placed on kavizi.com, operated by [Legal entity name], [registered office address], India ("Kavizi", "we", "us"). By placing an order or creating an account you accept them. Our Privacy Policy, Shipping and Delivery Policy, Refund, Replacement and Cancellation Policy, Subscription Policy and Legal Disclosures form part of these terms.
1. Who can order
You must be 18 or older and ordering for delivery within India. We do not ship outside India.
2. The product
- Kavizi Morning Mix is a packaged food made from natural ingredients and sold under Food Safety and Standards Authority of India (FSSAI) licence number [14-digit number].
- It is a food, not a medicine. It is not intended to diagnose, treat, cure or prevent any disease, and we make no such claim. Nothing on this site is medical advice.
- Read the ingredient list and allergen advice on the pack before use. If you are pregnant, breastfeeding, under 12, or take regular medication, ask your doctor before adding any daily blend to your routine. Stop use and consult a doctor if you notice any discomfort.
- Product photographs are for illustration. Pack design, colour of the blend and packaging may vary between batches. Net quantity, ingredients and best-before date are as printed on the pack.
3. Orders and acceptance
- Your order is an offer to buy. A contract forms when we send the dispatch confirmation, not when you receive the order confirmation email.
- We may decline or cancel an order before dispatch if the product is out of stock, the price or description was clearly wrong, the address is not serviceable, we suspect fraud or resale, or the order exceeds [10] units. If we cancel a paid order we refund it in full within the timelines in the Refund Policy.
- You are responsible for the accuracy of the delivery address and phone number you give us.
4. Prices and taxes
- All prices are in Indian Rupees and include GST. The maximum retail price printed on the pack is inclusive of all taxes.
- Shipping charges, if any, and any cash-on-delivery handling fee are shown before you pay.
- We may change prices at any time, but a change does not affect an order we have already confirmed.
- We do not manipulate prices or offer different prices to different customers for the same product in the same circumstances.
5. Payment
- Payments are processed by [Razorpay / PayU] and Shopify. We never see or store your full card number, CVV, UPI PIN or banking password.
- Cash on delivery, where offered, must be paid in full to the courier at the door.
- If a payment fails but money leaves your account, the reversal follows the Reserve Bank of India's timelines for failed transactions. Contact us with the transaction reference if it has not reversed within 7 working days.
6. Monthly plan
The monthly plan bills your saved payment method every 30 days and ships one pack per cycle. The Subscription Policy sets out billing, pre-debit notices, and how to skip, pause or cancel. There is no minimum commitment.
7. Delivery
Dispatch and delivery timelines, charges and what happens if a parcel cannot be delivered are in the Shipping and Delivery Policy. Risk in the goods passes to you on delivery. Please check the parcel and the seal at the door.
8. Cancellations, replacements and refunds
Because Kavizi is a food product, we do not accept returns for change of mind. We always replace or refund products that arrive damaged, tampered, wrong, missing, short-dated or defective, or that are delivered later than the schedule we promised. The full terms, time limits and refund timelines are in the Refund, Replacement and Cancellation Policy. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
9. Your account and conduct
- Keep your login details confidential. You are responsible for activity under your account.
- Do not use the site to send spam, scrape data, interfere with the service, place fraudulent orders, or resell the product commercially without our written agreement.
10. Reviews and content you send us
- Reviews must be honest and based on your own use. We may decline or remove reviews that are abusive, fake, or that make medical or disease claims, which the Food Safety and Standards (Advertising and Claims) Regulations, 2018 do not allow us to publish.
- By sending us a review, photo or message you allow us to use it on the site and in our marketing, without payment, with your first name and city unless you ask us not to.
11. Intellectual property
The Kavizi name, logo, packaging, photographs, text and code on this site belong to us or our licensors. You may not copy or use them commercially without written permission.
12. Liability
- We are liable for loss caused by our negligence or breach of these terms, and for anything the law does not allow us to exclude, including liability under the Consumer Protection Act, 2019 and the Food Safety and Standards Act, 2006.
- To the extent the law allows, we are not liable for indirect loss, loss of profit, or loss caused by events outside our reasonable control such as courier strikes, floods, or government orders, and our total liability for an order is limited to the amount you paid for it.
13. Grievances and disputes
- Our Grievance Officer is [Name], [Designation], grievance@kavizi.com, [+91 XXXXX XXXXX]. We acknowledge complaints within 48 hours and resolve them within 30 days.
- Every complaint gets a ticket number you can use to track it.
- You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with a consumer commission through e-Daakhil.
14. Governing law
These terms are governed by the laws of India. Subject to your right to approach a consumer commission, courts at [City, State] have jurisdiction.
15. Changes
We may update these terms. The version in force when you place an order applies to that order. The effective date at the top tells you when they last changed.
16. Contact
[Legal entity name], [address]. Email hello@kavizi.com. Phone [+91 XXXXX XXXXX], [Monday to Saturday, 10 am to 6 pm IST].