Effective date: 19 September 2026 · Version 1.0.
Where we deliver
We deliver across India to every pin code our courier partners serve. Enter your pin code at checkout to confirm. We do not ship outside India.
Dispatch
- Orders paid before 2:00 pm IST on a working day (Monday to Saturday, excluding public holidays) are dispatched the same day. Orders after 2:00 pm are dispatched the next working day.
- Cash-on-delivery orders are dispatched after we confirm the order by SMS or WhatsApp.
- Monthly-plan orders are dispatched on the billing date of each cycle.
Delivery times
| Region | Usual delivery after dispatch |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) | 2 to 4 working days |
| Other cities and towns | 4 to 7 working days |
| North-East, Jammu and Kashmir, Ladakh, islands and remote pin codes | 7 to 10 working days |
These are estimates. If a parcel is running late beyond the estimate shown at checkout, write to us and we will chase the courier. If it is not delivered within 15 working days of dispatch you may cancel for a full refund or ask for a replacement.
Charges
- Prepaid orders: free shipping anywhere in India.
- Cash on delivery: a handling fee of ₹[49] is shown at checkout before you confirm. The fee covers the courier's cash-collection charge.
Tracking
You receive a tracking link by email and SMS when the courier scans the parcel. Tracking usually updates within 24 hours of dispatch.
Delivery attempts and undelivered parcels
- The courier attempts delivery up to three times and will call the number on the order. Please keep it reachable.
- If all attempts fail, the parcel returns to us. For a prepaid order we will contact you to reship at no charge, or refund the product price if you prefer. For a cash-on-delivery order we may ask for prepayment before reshipping.
- Address changes are possible only before dispatch. Write to us with the order number.
Packaging and shelf life
- Every pack is sealed at the facility and shipped in a tamper-evident outer box. If the seal is broken when it reaches you, do not consume it. Photograph it and write to us within 48 hours.
- In line with FSSAI's advisory for e-commerce food businesses, every pack we ship has at least 30% of its shelf life, or at least 45 days, remaining on the date of delivery, whichever is longer.
- Food and non-food items are packed separately.
Damaged in transit
If the parcel arrives damaged, send photos of the box, the pack and the shipping label within 48 hours of delivery and we will replace it or refund it under the Refund, Replacement and Cancellation Policy.
Delays outside our control
Weather, strikes, curfews, courier disruptions and government restrictions can delay delivery. We will keep you informed and you may cancel an undelivered order for a full refund.
Contact
hello@kavizi.com · WhatsApp [+91 XXXXX XXXXX] · [Monday to Saturday, 10 am to 6 pm IST]. Please quote your order number.