Effective date: 19 September 2026 · Version 1.0. Text in [square brackets] must be completed before this policy is final.
The short version
Kavizi Morning Mix is a food. Once a pack leaves our facility it cannot be restocked or resold, so we do not accept returns for change of mind. We do fix every order that arrives damaged, tampered, wrong, missing, short-dated, defective or late, with a replacement or a full refund, whichever you prefer.
1. No returns for change of mind
For hygiene and food-safety reasons we cannot take back an opened or unopened pack because you changed your mind, ordered the wrong pack size, or did not like the taste. The Consumer Protection (E-Commerce) Rules, 2020 allow a seller to decline returns in these cases, and they do not allow us to decline the cases in section 2.
2. What we will always replace or refund
- Parcel or pack damaged in transit.
- Seal broken or pack tampered with on arrival.
- Wrong product or wrong pack size delivered.
- Item missing from the parcel.
- Less than 30% of the shelf life, or less than 45 days, remaining on the day of delivery.
- A quality defect such as moisture, clumping, foreign matter or an off smell in a sealed pack.
- Delivery later than 15 working days after dispatch, or non-delivery.
- A product that does not match the description on this site.
How to claim: write to hello@kavizi.com or WhatsApp [+91 XXXXX XXXXX] within 7 days of delivery (48 hours for transit damage or a broken seal) with your order number and clear photos of the pack, the seal and the shipping label. Keep the product until we reply. We acknowledge within 48 hours and, once the claim is verified, dispatch a replacement within 3 working days or issue a full refund, whichever you choose. We may ask the courier to collect the affected pack at no cost to you.
3. Cancelling an order
- Before dispatch: cancel free of charge from your account or by writing to us with the order number. Prepaid orders are refunded in full.
- After dispatch: the parcel is already with the courier, so it cannot be cancelled. You may refuse delivery. For a prepaid order we refund the full product price once the parcel reaches us. [Legal review: decide whether to deduct the actual two-way courier cost. Rule 4(8) of the Consumer Protection (E-Commerce) Rules, 2020 permits a cancellation charge only if Kavizi bears a similar charge when it cancels an order.]
- We may cancel an order ourselves in the cases listed in the Terms of Service. Any amount paid is refunded in full.
4. Refund method and timelines
- Refunds go back to the original payment method. For cash-on-delivery orders we refund by bank transfer or UPI to details you give us.
- We initiate the refund within 2 working days of approving it. Banks and gateways then take 5 to 7 working days to show it in your account, in line with Reserve Bank of India timelines.
- You receive an email when the refund is initiated, with the gateway reference.
5. Monthly plan
You can skip, pause or cancel a monthly plan any time before the next billing date, without charge. Cycles already dispatched follow sections 1 to 4. See the Subscription Policy.
6. If you disagree with a decision
Escalate to our Grievance Officer, [Name], grievance@kavizi.com, [+91 XXXXX XXXXX]. We resolve escalations within 30 days. You may also contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or file with a consumer commission through e-Daakhil. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.